![\"Tod](\"https:\/\/conversed.ai\/wp-content\/uploads\/2025\/03\/tod-de-AI-agent.png\")
<\/p>\n\n\n\nAt Zorg van de Zaak, everything revolves around the health of working people in the Netherlands. But to achieve that mission, everything behind the scenes has to run smoothly - from systems and applications to IT support. Jelle van Baggem, Manager of Digital Health, leads the digital services within the network and explains how AI will play an increasingly important role. \u201cOur people work hard every day to help others. Now it's time for technology to help them.\u201d<\/p>\n\n\n\n
\u201cCare of the Cause is an occupational health network,\u201d Jelle begins. \u201cIt consists of occupational health services, intervention companies and training and consulting firms that together focus on the working population. Think doctors, psychologists, mediators, as well as support services. Each company has its own processes and systems. Our job is to manage and integrate that digital infrastructure.\u201d<\/p>\n\n\n\n
Jelle's responsibilities include IT Service Desk, DevOps, application management and data logistics. \u201cThe number of employees in the network fluctuates constantly - companies are acquired or laid off. This means we have to constantly adapt: onboarding new employees, migrating systems, tuning infrastructures. In a recent collaboration, for example, we had to arrange accounts for more than 100 new colleagues, replace laptops, install wifi networks on site and perform data migrations. That's quite a task.\u201d<\/p>\n\n\n\n
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The avatar of Tod, Care of the Cause IT Service Desk's AI agent, was carefully designed by Jessica Veen, IT Service Desk Team Leader.<\/p>\n\n\n\n
This ongoing dynamic places a heavy burden on the IT Service Desk. \u201cOur colleagues at the Service Desk put their heart and soul into helping employees every day. When someone encounters a problem, we want them to get back to work as soon as possible. That's what we're there for. At the same time, I see how high the work pace is. I would like the team to create more room for structural improvements. That's why it's time to start working smarter.\u201d<\/p>\n\n\n\n
They are taking this step in part by deploying AI - in the form of a digital colleague: Tod, Conversed.ai's AI agent. \u201cTod will help employees with IT questions so they can be helped faster and more efficiently. This means the Service Desk will have more time for complex problems and innovation.\u201d Training Tod takes time and effort, but Jelle is clear: \u201cThe goal - to help our people faster and better - is absolutely worth it.\u201d<\/p>\n\n\n\n
The choice of Conversed.ai was no accident. \u201cA number of labels within the Zorg van de Zaak network - including the company health services ZekerArbo, Zorg van de Zaak and Aditum Arbo - were already working with Conversed.ai,\u201d says Jelle. \u201cThey were so enthusiastic about the collaboration - not only about the technology, but especially about the whole process: the guidance, the aftercare, the commitment. That gave us confidence.\u201d<\/p>\n\n\n\n
What will Tod be able to do in the future? Jelle smiles, \u201cFirst of all, we hope that this AI agent will handle a lot of the standard questions and requests. That employees will just get help faster without even realizing it - because Tod is giving suggestions to the service desk in the background.\u201d
But that's not where it ends for him. \u201cI want employees in the future not to have to go to a separate portal. They just \u2018talk\u2019 to Tod wherever they are - in the office, at home, on the road. Say what you need, and Tod will take care of it.\u201d<\/p>\n\n\n\n
Tod's introduction to the IT Service Desk is just the beginning. \u201cWe have more teams where AI can add significant value,\u201d says Jelle. \u201cOur consultants work with standard integrations that are repeated over and over again. That's work where we can use AI. Or our application management team: why still create manuals yourself in the future when you can solve that with AI?\u201d
He continued: \u201cWe are just getting started. AI surprises me every time. I don't know yet what will be possible in five years, but that it will be a lot, that's for sure. And I'm also sure that we, as Care of the Cause, will smartly anticipate that.\u201d<\/p>\n\n\n\n
Finally, Jelle has a clear and positive appeal to all colleagues in the network: \u201cWe are going to work with Tod, and I hope everyone embraces it with an open and curious attitude. Think of it as something interesting: a new colleague that we will train and educate together, making it a little better every time. Tod won't always be perfect right away, but by working with it together, we'll make it smarter every day. Contribute to that development, be a part of it and let's create something great together.\u201d<\/p>","protected":false},"excerpt":{"rendered":"
Een interview met Jelle van Baggem, Manager Digital Health Bij Zorg van de Zaak draait alles om de gezondheid van werkende mensen in Nederland. Maar om die missie te bereiken, moet alles achter de schermen soepel verlopen – van systemen en applicaties tot IT-ondersteuning. Jelle van Baggem, Manager Digital Health, leidt de digitale diensten binnen […]<\/p>\n","protected":false},"author":9,"featured_media":480,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[23,20],"tags":[],"class_list":["post-491","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hr-it-service-desk-ai-agents","category-zorg-ai-agents"],"acf":[],"yoast_head":"\n